Frequently asked questions

Allergies

Are all your products safe for people with peanut, nut, tree nut, or egg allergies?


Yes! We are completely peanut, nut (all nuts including tree nuts) and egg free all of the time. We check for cross contamination issues with all of our ingredients, decorations, and supplies. The owner's son has severe allergies to peanuts, nuts and eggs so we are very thourough and have been for 25 years!




What about sesame?


We are sesame free as well! It is not in our slogan only because sesame allergies were not as common when we first started.




Can you accomodate a dairy allergy?


Yes, we make many of our products without dairy as well. The owner's son started out with a dairy allergy so we are very familiar with watching for all of the milk-related items. We do use milk in our facility but we are a small bakery and are all about being safe with food allergies. We handle our dairy-free items separately, wash and santize all equipment and surfaces, and have special labelling procedures to track products in our facility. We will soon have a separate section for ordering online. For now, we have listed dairy-free as an option for any product that we can make without dairy.




Do you make gluten-free items?


We make one gluten-free product (chocolate cake or cupcakes) and it is available by special order (see our Cakes page). If you are looking for a variety of gluten-free items or if cross-contamination is an issue, we are not the bakery you are looking for. We are aware that if you search for gluten-free bakeriers, our name often comes up. Unfortunately, although we have tried to correct that where we can, most of the time we can not fix it. We specialize in peanut, nut and egg free items and are very careful about cross-contamination for all allergies. To produce gluten-free items that are safe for people with a severe sensitivity to gluten, they should be made in a different facility. Some of our customers, however, need to manage both peanut, nut, and/or egg allergies along with a gluten allergy/sensitivity and cross-contamination is not an issue. For them, we developed our gluten-free chocolate cake, which can also be made dairy and soy free.




Do you use coconut in your facility?


Since the FDA considers coconut to be a nut, we do not have it in our facility.





Ordering

When should I place an order for custom cookies or cakes?


We ask for at least a week's notice for all orders. We recommend that you submit orders as soon as you know the date and at least a general idea of what you need. Weekends fill up quickly and we get swamped during holidays. It is never too early to submit an order.




Why do you send an invoice? Why can't I just complete the order online?


We review all orders before accepting them. Sometimes an order is missing information. Sometimes we don't have availability for the order. Some products may not meet the allergy concerns. Once we have all the information and checked our availability, we will send an invoice for you to review. Please make sure everything is accurate before payment. Once an invoice is paid, it is confirmed as written on the invoice.




I'd like to pickup my order right when you open.  How do I arrange that?


Our normal pickup times start at 10 AM. If you would like to arrange an earlier time, there is a $5.00 charge. Select the 10 AM time and then add a note that you would like an earlier pickup.




I'd rather come in and place the order in person, is that an option?


We woud be happy to talk with you about your order in person or on the phone. However, we will need the order submitted online. We are sticklers for details and accuracy (as we are dealing with life-threatening allergies) and all orders will need to be in writing.




I have pictures of the design I'd like.  Can I send them to you?


Yes, visit our Contact page and fill out the form. There are spaces at the bottom to upload your images.




I had to change my event date, can I postpone my order?


Certainly! We understand that life happens. Please email us as soon as you know that you need to postpone. With enough notice, we will not begin your order until the new date. If your order is in production or has been made, we will work with you do see the best way to store the order. Please let us know the new date as soon as you have it, so we can reserve a space on our calendar.




There was a problem with my order, can I get a refund?


If the order was made according to the invoice, we will not issue a refund. When you pay for the order, you are confirming that all the details in the invoice are correct. If you make changes after payment, they must be via email. We will do our best to incorporate the changes, but we will not issue refunds for late changes. If the order did not meet all the details of the invoice, we will consider a refund in store credit commensurate with the oversight. When you pickup the order, we show each item to you. That is the time to note any mistakes as we can often fix them. If not, we will consider a store credit for any errors. If you take the order at pickup or receive an order via delivery, you can not receive a full refund even in store credit.





Shipping

Do you ship your products?


Yes, we ship many of them. Cookies, scones, cake pops and some bar cookies can be shipped. We send our orders out only on Mondays so we recommend that you submit your order two weeks in advance. Our ordering form is not set up for shipping yet. Please choose Pickup and then explain in the notes that you would like it shipped and include the address.





Deliveries

Do you do same day deliveries?


No, we do not offer same-day delivery.




I need my order by 10 AM but that option is not available.  What do I do?


For early events, we recommend delivery the day before. Because of the traffic in this area, it is very expensive and nerve-wracking to arrange deliveries early in the morning.





The Shop

Do you have ready-made cakes available in your shop?


We are working on this. Watch for an announcement on the website and Facebook.




Do you have items available to purchase in your shop?


Yes! Please visit the At The Shop section of our Menu for a list of products we have ready to go.




We have additional allergies besides peanut, nut and egg.  Do you have items available for purchase in the store?


We do have our dairy-free/vegan case in the shop filled with an assortment of cupcakes, cookies, cookie cakes, and muffins. All our products are also sesame free. All of our products in the store contain gluten. We offer one gluten-free product (chocolate cake or cupcakes) and that is available by special order only. If you have other allergies, please call or ask upon arrival and we will tell you what would work for your allergies.









Last Minute

I need something for tomorrow--can you help?


Hopefully! We always have cupcakes, cookies, and many other desserts available in our shop. For a complete list, please visit our At The Shop page. You can also order a cookie cake for the next day.




I need something for today--can you help?


Hopefully! We always have cupcakes, cookies, and many other desserts available in our shop. For a complete list, please visit our At The Shop page. You are welcome to call the shop and reserve items for same day pickup.





Payment

I submitted an order online but how do I pay?


Our ordering process is a little different than most. We review all orders before accepting them. When you submit your order we will take a look at it and get back to you within 48 hours with any questions or changes. If all looks good to us, we will send you an invoice for you to review. Reviewing the invoice is very important! This is your chance to be sure all the details are correct, especially any special allergy issues, delivery address, cake messages, delivery date. If you have any changes or questions, email us. Do not pay the invoice until it is accurate.




How do I know that my order is confirmed?


Our ordering process is a little different than most. We review all orders before accepting them. When you submit your order online we will take a look at it and get back to you within 48 hours with any questions or changes. If all looks good to us, we will send you an invoice for you to review. Reviewing the invoice is very important! This is your chance to be sure all the details are correct, especially any special allergy issues, delivery address, cake messages, delivery date. If you have any changes or questions, email us. Do not pay the invoice until it is accurate. When you pay the invoice, your order is confirmed and all the details on the invoice are considered correct.