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Are all your products safe for people with peanut, nut, tree nut, or egg allergies?"Yes! We are completely peanut, nut (all nuts including tree nuts) and egg free all of the time. We check for cross contamination issues with all of our ingredients, decorations, and supplies. The owner's son has severe allergies to peanuts, nuts and eggs so we are very thourough and have been for 25 years!
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Are you sesame free?We are sesame free as well! It is not in our slogan only because sesame allergies were not as common when we first started.
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Can you accommodate a dairy allergy?Yes, we make many of our products without dairy as well. The owner's son started out with a dairy allergy, so we are very familiar with watching for all of the milk-related items. We do use milk in our facility, but we are a small bakery and are all about being safe with food allergies. We handle our dairy-free items separately, wash and sanitize all equipment and surfaces, and have special labelling procedures to track products in our facility. We have listed dairy-free as an option for any product that we make without dairy.
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Do you make gluten-free items?We make a gluten-free chocolate cake, chocolate cupcakes, or rice crispy treats. Please note, we do not offer any other gluten free products or flavors. If you are looking for a variety of gluten-free items or if cross-contamination is an issue, we are not the bakery you are looking for. We are aware that if you search for gluten-free bakeries, our name often comes up. Unfortunately, although we have tried to correct that where we can, most of the time we can not fix it. We specialize in peanut, nut and egg free items and are very careful about cross-contamination for all allergies. To produce gluten-free items that are safe for people with a severe sensitivity to gluten, they should be made in a different facility. Some of our customers, however, need to manage both peanut, nut, and/or egg allergies along with a gluten allergy/sensitivity and cross-contamination is not an issue. For them, we developed our gluten-free chocolate cake, which can also be made dairy and soy free.
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Do you use coconut in your facility?Since the FDA considers coconut to be a nut, we do not have it in our facility.
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Can I get a list of the ingredients? I need it for my child's school.All our products come with ingredient labels. If you need them in advance, please email us. We will send them once your order is confirmed.
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How do I find out the ingredients in your products?All of our products come with ingredient labels. We do not list the ingredients on our website because we alter our recipies to accommodate different allergies. Ingredients also change depending on availability. If you have allergies other than peanut, nut or egg, it works best if you can tell us your allergies and what products you are interested in. We will then let you know what we can do.
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How do I order?To place an order for an upcoming event, please visit our Order Here page. You can select from our catalog of cakes, cookies, cupcakes, and more. You will see the many options available for each item. Place the items in your cart and checkout. Within 24 hours, we will send you a receipt from QuickBooks. Please check your spam if you do not receive this, as it will include your finalized pickup time as well as any changes made to your order to accommodate additional allergies or special requests. Please note we ask for 72 hours' notice for orders and we do not take orders over the phone. All orders are subject to availability, as we do get busy on weekends and around holidays. If you don't see what you are looking for go to our Design Your Own section for cakes, cupcakes or cookies. These items are at the bottom of the Order Here page and require two weeks' notice. Please fill in all the information. You can email us pictures after submitting the form. We will take a look at your request and get back to you within 24 hours. If it is less than two weeks until your event, you can order from our catalog under Order Here If you have questions, you are welcome to email us or call during our business hours. We can also take your order in store.
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When should I place an order for custom cookies or cakes?We offer many cookies and cakes that can be ordered with 72 hours' notice. If you don't we what you are looking for, you can create your own design at the bottom of the Order Here page. For these items, we need two weeks' notice. We recommend that you submit orders as soon as you know the date and at least a general idea of what you need. Weekends fill up quickly and we get swamped during holidays. It is never too early to submit an order.
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I'd like to pickup my order right when you open. How do I arrange that?Our pickup times start at 930 AM. If that time is greyed out on the day you would like to pick up your order, then that time is no longer available. You can select the next available time or schedule your order for the day before.
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I'd rather come in and place the order in person, is that an option?"Yes, we can take your order in the shop.
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I have pictures of the design I'd like. Can I send them to you?Yes, please submit an order on the Order Here page first and then email us any pictures.
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I had to change my event date, can I postpone my order?"Certainly! We understand that life happens. Please email us as soon as you know that you need to postpone. With enough notice, we will not begin your order until the new date. If your order is in production or has been made, we will work with you do see the best way to store the order. Please let us know the new date as soon as you have it, so we can reserve a space on our calendar.
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There was a problem with my order, can I get a refund?"If the order was made according to the invoice, we will not issue a refund. If you make changes after payment, they must be via email. We will do our best to incorporate the changes, but we will not issue refunds for late changes. Please note we do not offer color matching. We will not issue refunds or redo items for issues with the color shade or hue. If the order did not meet all the details of the invoice, we will consider a refund in store credit commensurate with the oversight. When you pick up the order, we show each item to you. That is the time to note any mistakes as we can often fix them. If we cannot fix them, we will consider a store credit for any errors. If you leave the store with your order at pickup or receive an order via delivery, you cannot receive a full refund even in store credit.
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I just want a quote for a cake. How do I do that?You'll see the prices for most of our cakes on the Order Here page, along with additional charges for various options. If you want to design your own cake, cookie or cupcake, you'll see estimated costs as you fill out those items at the bottom of the Order Here page. Once we receive your inquiry, we will review it and get back to you with any changes.
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I'd like to know if you are available to make a cake for me. Where do I find that out?To check our availability, you will need to submit an order on our Order Here page. We will review your order and get back to you with our availability, questions, or an invoice within 24 hours.
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Do you ship your products?Yes, we ship many of them. Cookies, scones, cake pops and some bar cookies can be shipped. We send our orders out only on Mondays so we recommend that you submit your order two weeks in advance. Our ordering form is not set up for shipping yet. Please choose Pickup on our Order Here page and then explain in the notes that you would like it shipped and include the address. All items available for shipping are marked with a Special star.
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Can I have my order delivered?Yes, we deliver within 100 miles of Manassas. The standard delivery fee is approximately $35 - $45. The exact charge is calculated based on the location and size of the order. We will include any additional charges on the invoice, which you will review before payment. To arrange delivery, choose Delivery at the top of the Order Here page and the time. Please note our deliveries are scheduled in a four-hour window. In placing your order, you can choose one of two times. The first is 11:00 - 11:30am which will be delivered between 11am and 3pm. The second is 1:30- 2:00pm which will be delivered between 2 - 6 pm. If you need your order in the morning, we recommend delivery the day before or pickup.
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Do you have ready-made cakes available in your shop?Yes! We have cakes available in the shop for purchase. Limited availability, please stop in or call to purchase. Each cake is 6", 3 layers, and serves 8-10 people.
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Do you have items available to purchase in your shop?Yes! You can see a description of the types of items we carry in the At The Shop. Call for the day's flavors and to place an order.
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We have additional allergies besides peanut, nut and egg. Do you have items available for purchase in the store?"We do have our dairy-free/vegan case in the shop filled with an assortment of cupcakes, cookies, cookie cakes, and muffins. All our products are also sesame free. All of our products in the store contain gluten. We offer one gluten-free product (chocolate cake or cupcakes) and that is available by special order only. If you have other allergies, please call or ask upon arrival and we will tell you what would work for your allergies.
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I need something for tomorrow--can you help?Hopefully! We always have cakes cupcakes, cookies, and many other desserts available in our shop. You are welcome to call in to reserve items.
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I need something for today--can you help?Hopefully! We always have cakes, cupcakes, cookies, and many other desserts available in our shop. For a complete list, please visit our Today's Menu page. Your are welcome to call in to reserve items.
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How do I know that my order is confirmed?Within 24 hours, we will send you a receipt from QuickBooks. Please check your spam if you do not receive this, as it will include your finalized pickup time as well as any changes made to your order to accommodate additional allergies or special requests. If you see any errors in this receipt, email us immediately. Once you have received this receipt and any balance due is zero, we are all set!
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